Terms of service

 

1. Overview

This website is operated by sunferem.store. Throughout the website, the terms “we,” “us,” and “our” refer to sunferem.store.

sunferem.store offers this website, including all information, products, features, tools, and services available through the website, to you subject to your acceptance of these Terms of Service and all other policies referenced in them.

By visiting our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service.

These Terms of Service apply to all website users, including visitors, customers, account holders, and individuals who submit content or communicate with us.

Please read these Terms of Service carefully before using the website. If you do not agree with them, you should not use the website or purchase products from us.

Nothing in these Terms of Service limits or excludes any mandatory rights granted to consumers under applicable French or European Union law.

2. Contact Information

Questions concerning these Terms of Service, products, orders, payments, delivery, returns, or customer rights may be sent to:

Business name: sunferem.store
Website: sunferem.store
Email: info@sunferem.store

Please include your order number when contacting us about an existing purchase.

3. Website Hosting

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that enables us to display products, manage orders, process transactions, and provide our online services.

Your use of our store may also involve services supplied by payment processors, shipping companies, analytics providers, fraud-prevention providers, and other third-party service providers.

4. Eligibility to Use the Website

By using this website, you confirm that:

• You have the legal capacity to enter into a binding contract;

• You are at least the age of legal majority in your country of residence, or you are using the website with the authorization of a parent or legal guardian;

• The information you provide is accurate and complete;

• You will use the website only for lawful personal or business purposes; and

• You will not use our products or services in violation of applicable law.

We reserve the right to refuse service where reasonably necessary to prevent fraud, unlawful conduct, abuse, security threats, or violations of these Terms of Service.

Any refusal of service will remain subject to mandatory consumer protection law.

5. Consumer and Professional Customers

These Terms of Service are primarily intended for consumers purchasing products for personal use.

A “consumer” is an individual acting for purposes outside that individual’s trade, business, craft, or profession.

Certain statutory consumer rights described in these Terms of Service may not apply to customers purchasing primarily for professional or commercial purposes.

Professional customers should contact us before placing a substantial commercial or resale order.

6. Product Information

We make reasonable efforts to present product descriptions, measurements, sizing information, materials, features, availability, and photographs accurately.

However:

• Colors may appear differently depending on the customer’s screen, device, display settings, or lighting;

• Minor differences may exist between product photographs and the delivered product;

• Measurements may vary slightly due to production methods or manual measurement;

• Packaging may change without materially affecting the product; and

• Product availability may change before an order is confirmed.

Such minor differences do not affect your statutory rights where a product is defective, materially different from its description, unsuitable for its intended purpose, or otherwise not in conformity with the sales contract.

Customers should review all available product descriptions, measurements, care instructions, and sizing information before placing an order.

7. Availability of Products

All products and offers are subject to availability.

Adding a product to your shopping cart does not reserve the product or guarantee its availability.

If a product becomes unavailable after you place an order, we will contact you and may:

• Cancel the unavailable product;

• Offer a suitable alternative, which you may accept or reject; or

• Cancel the affected order and issue a refund.

We will not replace an unavailable product with another product without your agreement.

8. Prices

Product prices are displayed on the website before checkout.

The price applicable to an order is the price displayed when the order is submitted, subject to correction of an obvious technical or pricing error.

Where applicable, prices shown to consumers include legally required taxes. Delivery charges, if any, will be disclosed before the customer submits the order.

We may change prices at any time, but a price change will not affect an order that has already been accepted, except where required to correct an obvious error and where the correction is permitted by law.

9. Pricing and Technical Errors

Despite reasonable care, a product may occasionally be listed with an incorrect price, description, discount, availability status, or other information because of a technical or human error.

Where an error is obvious and could reasonably have been recognized as an error, we may contact you before dispatch to:

• Confirm whether you wish to purchase the product at the correct price;

• Offer an appropriate alternative; or

• Cancel the affected item and issue a refund.

We will not charge an increased price without your express agreement.

10. Promotions and Discount Codes

Promotions, discount codes, special offers, and sale prices may be subject to separate conditions displayed with the relevant offer.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash;

• Only one discount code may be used per order;

• Discount codes must be used before their expiration date;

• Discount codes cannot normally be applied after an order has been submitted;

• Discounts apply only to eligible products;

• Discounts do not apply to previous purchases; and

• Promotional benefits may not be combined where the website prevents combination.

We may cancel or restrict a promotion where there is fraud, misuse, a technical malfunction, or an obvious publication error.

Sale and promotional products remain covered by mandatory withdrawal rights and legal guarantees where applicable.

11. Placing an Order

To place an order, you must:

1. Select the desired products and available options;

2. Add the products to your shopping cart;

3. Review the products, quantities, prices, and delivery information;

4. Provide the required contact, billing, and shipping details;

5. Select an available payment method;

6. Review the order summary and applicable policies; and

7. Submit the order using the checkout button indicating an obligation to pay.

You are responsible for reviewing and correcting order information before submitting the order.

Submitting an order constitutes an offer to purchase the selected products. Receipt of an automated order confirmation does not necessarily mean that we have accepted the order.

12. Order Acceptance and Formation of the Contract

A sales contract is formed when we accept your order by sending an order confirmation, payment confirmation, dispatch confirmation, or another communication confirming acceptance.

We may refuse or cancel an order before acceptance for legitimate reasons, including:

• Product unavailability;

• An obvious pricing or description error;

• Payment authorization failure;

• Suspected fraud or unauthorized payment;

• An incomplete or invalid delivery address;

• A violation of applicable law;

• A violation of these Terms of Service; or

• An order quantity indicating unauthorized resale or abnormal use.

If payment has already been collected for an order that we do not accept, the relevant amount will be refunded using the original payment method.

13. Order Confirmation

After an order is submitted, an order confirmation will normally be sent to the email address provided during checkout.

The confirmation may include:

• The order number;

• Products ordered;

• Quantities and prices;

• Billing and shipping information;

• Payment information;

• Delivery method; and

• Links to applicable store policies.

You should review the confirmation and contact us promptly at info@sunferem.store if any information appears incorrect.

14. Payment

Payment must be made using one of the payment methods displayed at checkout.

Available payment methods may vary according to location, currency, device, order value, or payment-provider availability.

By submitting payment information, you confirm that:

• You are authorized to use the payment method;

• The payment information is accurate;

• Sufficient funds or credit are available; and

• The transaction does not violate applicable law.

Payment information is generally processed by independent payment providers. We do not normally retain complete payment-card details.

An order may be delayed, rejected, or cancelled if payment cannot be authorized or if additional verification is reasonably required.

15. Fraud Prevention and Verification

To protect customers and our business, orders may be subject to fraud-prevention and security checks.

We or our payment providers may request reasonable additional information to verify:

• The identity of the purchaser;

• Authorization to use the payment method;

• Billing information;

• Delivery information; or

• Unusual or high-risk order activity.

Failure to provide reasonably requested verification may result in order delay or cancellation.

Any personal data collected for verification will be processed in accordance with our Privacy Policy and applicable data protection law.

16. Shipping and Delivery

Shipping methods, estimated delivery periods, destinations, and applicable delivery conditions are described in our Shipping Policy and at checkout.

Estimated delivery periods are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays;

• Customs procedures;

• Severe weather;

• Public holidays;

• Transport disruption;

• Strikes;

• Natural disasters;

• Incorrect or incomplete addresses;

• Security inspections; or

• Other exceptional events.

We will keep customers reasonably informed where a material delay becomes known.

Nothing in this section limits the customer’s statutory rights where delivery is not completed within the agreed period or within another period required by applicable law.

17. Delivery Address

You are responsible for providing an accurate and complete delivery address.

Before submitting an order, please verify:

• Recipient name;

• Street address;

• Apartment or unit number;

• City;

• Postal code;

• Country;

• Email address; and

• Telephone number.

Contact us immediately if you discover an address error.

We cannot guarantee that an address can be changed after processing or shipment has begun.

We are not responsible for a delivery failure caused solely by incorrect or incomplete information provided by the customer, except to the extent that responsibility cannot lawfully be excluded.

18. Risk of Loss

For consumer orders, the risk of accidental loss or damage generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the products.

Where the customer independently appoints a carrier not offered by us, risk may pass when the products are handed to that carrier, as permitted by applicable law.

Ownership of the products passes only after full payment has been received, without affecting the consumer’s statutory rights.

19. Inspection After Delivery

Customers should inspect delivered products within a reasonable time and contact us promptly if an order is:

• Damaged;

• Defective;

• Incomplete;

• Incorrect;

• Materially different from its description; or

• Missing after being marked as delivered.

Contact us at info@sunferem.store and include the order number, a description of the issue, and clear photographs where appropriate.

A delay in reporting an issue does not automatically remove any mandatory legal guarantee.

20. Right of Withdrawal

Consumers located in France and the European Union generally have the right to withdraw from an online purchase without providing a reason.

The withdrawal period is 14 calendar days from the date on which the consumer, or a third party designated by the consumer other than the carrier, receives the products.

For an order delivered in multiple shipments, the period begins when the final product or final part is received.

To exercise the right of withdrawal, the customer must send a clear statement of the decision to withdraw to:

Email: info@sunferem.store

The request should include the order number, customer name, email address, and products concerned.

The customer must return the products within 14 calendar days after communicating the decision to withdraw.

Further details are provided in our Return and Refund Policy.

21. Effects of Withdrawal

Following a valid withdrawal, we will refund eligible payments received for the returned products.

For a complete withdrawal from an order, the refund will include the cost of the least expensive standard delivery option offered for the original order, where a delivery charge was paid.

Additional costs resulting from the customer’s choice of express, premium, or non-standard delivery are not refundable unless required by law.

The refund will normally be made using the original payment method.

We may withhold the refund until:

• We receive the returned products; or

• The customer provides evidence that the products have been returned,

whichever occurs first.

The customer is responsible for direct return shipping costs for an ordinary change-of-mind withdrawal unless we have agreed otherwise or failed to provide legally required information about those costs.

22. Withdrawal Exceptions

The right of withdrawal may not apply to products falling within a lawful exception, including:

• Products made to the customer’s specifications;

• Clearly personalized products;

• Sealed products unsuitable for return for health protection or hygiene reasons after unsealing;

• Products that deteriorate or expire rapidly;

• Products inseparably mixed with other products after delivery; or

• Digital content supplied without a physical medium where performance began with the customer’s express consent and acknowledgment of the loss of the withdrawal right.

An exception will be applied only where the legal requirements for that exception are satisfied.

The withdrawal exceptions do not remove legal remedies for defective, damaged, incorrect, or non-conforming products.

23. Returns and Refunds

Returns, refund eligibility, return procedures, return conditions, and refund timing are governed by our Return and Refund Policy.

Customers must contact info@sunferem.store before returning products so that correct return instructions can be provided.

Returns sent to an unauthorized address may be delayed or returned to the sender.

Nothing in our Return and Refund Policy or these Terms of Service limits mandatory consumer rights.

24. Legal Guarantee of Conformity

Products sold to consumers are covered by the French legal guarantee of conformity where applicable.

Products must:

• Correspond to their description;

• Possess the qualities reasonably expected;

• Be suitable for their normal purpose;

• Include agreed accessories and instructions;

• Correspond to any sample or model presented; and

• Comply with the sales contract.

The French legal guarantee of conformity generally applies for two years from delivery of eligible goods.

Where a product is not in conformity, the consumer may be entitled to repair or replacement without additional cost, subject to legal conditions and proportionality requirements.

A price reduction or cancellation of the sales contract may be available where:

• Repair or replacement is impossible;

• We refuse to bring the product into conformity;

• The product is not brought into conformity within the legally required period;

• The defect remains after an attempted remedy; or

• The lack of conformity is sufficiently serious.

These rights apply independently of any commercial warranty and independently of the 14-day withdrawal right.

25. Guarantee Against Hidden Defects

Consumers may also benefit from the legal guarantee against hidden defects under applicable French law.

A hidden defect is generally a defect that:

• Existed when the product was purchased;

• Was not reasonably apparent at the time of purchase; and

• Makes the product unsuitable for its intended use or substantially reduces its usefulness.

Where the legal conditions are met, the customer may be entitled to return the product for a refund or keep the product and receive a reduction in price.

26. Commercial Warranties

A commercial warranty, manufacturer’s warranty, or promotional guarantee applies only where it is expressly offered with a product.

Any commercial warranty is additional to, and does not replace or restrict:

• The legal guarantee of conformity;

• The guarantee against hidden defects;

• The right of withdrawal; or

• Other mandatory consumer rights.

The terms and duration of any commercial warranty will be provided with the relevant product or offer.

27. Product Care and Customer Use

Customers should follow all product labels, washing instructions, care instructions, warnings, and usage guidance supplied with a product.

We are not responsible for damage caused solely by:

• Failure to follow care instructions;

• Improper washing, drying, ironing, alteration, or storage;

• Abnormal or unintended use;

• Ordinary wear and tear;

• Accidental damage after delivery; or

• Unauthorized repair or modification.

This section does not apply where the damage results from an existing defect, lack of conformity, misleading instruction, or another matter for which liability cannot legally be excluded.

28. Customer Accounts

You may be able to create a customer account.

You are responsible for:

• Providing accurate account information;

• Maintaining the confidentiality of login credentials;

• Restricting unauthorized access to your device;

• Updating information when it changes; and

• Informing us of suspected unauthorized access.

You must not create an account using another person’s identity or provide false information.

We may suspend or restrict an account where reasonably necessary to address fraud, security threats, abuse, or violations of these Terms of Service.

Account suspension does not affect rights relating to valid existing orders.

29. Acceptable Use

You must not use the website or services to:

• Violate applicable law;

• Infringe intellectual-property or privacy rights;

• Submit false, misleading, or fraudulent information;

• Transmit malware, viruses, or harmful code;

• Attempt unauthorized access to systems or accounts;

• Scrape or collect data without authorization;

• Interfere with website operation or security;

• Impersonate another person;

• Place fraudulent orders;

• Abuse promotional offers;

• Harass customers, staff, or service providers; or

• Use the website for unlawful resale activity.

We may restrict access where reasonably necessary to protect the website, customers, service providers, or legal rights.

30. Prohibited Transactions

You may not purchase products using:

• Stolen payment credentials;

• Unauthorized accounts;

• False identities;

• Fraudulent chargeback methods;

• Automated purchasing systems designed to disrupt availability; or

• Any method intended to evade legal, security, quantity, or promotional restrictions.

Suspected unlawful conduct may be reported to payment providers or competent authorities where permitted or required by law.

31. Intellectual Property

Unless otherwise stated, the website and its content, including:

• Text;

• Product descriptions;

• Graphics;

• Logos;

• Page designs;

• Photographs;

• Videos;

• Software;

• Icons; and

• Website organization,

are owned by, licensed to, or lawfully used by sunferem.store.

You may access the website for personal and non-commercial shopping purposes.

You may not reproduce, distribute, sell, modify, publish, commercially exploit, or create derivative works from website content without prior authorization, except where permitted by law.

Third-party trademarks remain the property of their respective owners.

32. Reviews and User Content

Where the website permits reviews, photographs, comments, suggestions, or other submissions, you confirm that:

• You have the right to submit the content;

• The content is accurate to the best of your knowledge;

• The content does not violate another person’s rights;

• The content is not unlawful, threatening, defamatory, discriminatory, obscene, or fraudulent; and

• The content does not contain malware or unauthorized advertising.

You grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, adapt, and use submitted content for operating and promoting the store, subject to applicable privacy and intellectual-property law.

We may moderate or remove unlawful, irrelevant, fraudulent, or abusive content.

We will not suppress a genuine negative review solely because it is unfavorable.

33. Third-Party Services and Links

The website may contain links to or integrations with third-party services, including:

• Payment providers;

• Shipping providers;

• Social-media platforms;

• Analytics providers; and

• Other external websites.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for an independent third party’s website, content, availability, or conduct, except where responsibility cannot legally be excluded.

A link does not necessarily indicate endorsement.

34. Privacy and Personal Data

Our collection and processing of personal data are described in our Privacy Policy.

By using the website, you acknowledge that personal data may be processed to:

• Operate the store;

• Process orders;

• Arrange payments and delivery;

• Provide customer support;

• Prevent fraud;

• Comply with legal obligations; and

• Perform other activities described in the Privacy Policy.

Where consent is legally required for cookies, marketing, or advertising, the relevant processing will be subject to the customer’s choices.

35. Electronic Communications

By placing an order or contacting us electronically, you agree to receive communications necessary to administer the transaction, including:

• Order confirmations;

• Payment notifications;

• Shipping updates;

• Delivery notices;

• Security messages;

• Return and refund communications; and

• Customer-service responses.

Transactional communications are not promotional marketing.

Marketing communications will be sent only where permitted by law. Customers may unsubscribe from promotional emails using the unsubscribe method provided in those emails.

36. Website Availability

We aim to keep the website accessible and functional but do not guarantee uninterrupted or error-free availability.

Access may be temporarily suspended for:

• Maintenance;

• Security updates;

• Technical failures;

• Provider outages;

• System improvements;

• Legal compliance; or

• Circumstances outside our reasonable control.

We may modify or discontinue website features, provided this does not unlawfully affect existing orders or mandatory consumer rights.

37. Accuracy of Website Information

We may update website content to correct errors, improve clarity, or reflect changes to products and services.

We reserve the right to correct typographical errors, inaccuracies, or omissions.

Corrections will not be used to retroactively deprive a consumer of rights under an accepted order.

38. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where exclusion or limitation is prohibited by law, including liability arising from:

• Fraud or fraudulent misrepresentation;

• Death or personal injury caused by negligence;

• Intentional or gross misconduct;

• Breach of mandatory consumer rights;

• Defective products where liability is imposed by law; or

• Any other liability that cannot legally be excluded.

Subject to mandatory law, we are not responsible for indirect losses that were not reasonably foreseeable when the contract was formed.

For professional customers only, additional limitations may apply where permitted by law.

No limitation in these Terms of Service affects the customer’s right to receive conforming products, exercise statutory remedies, or seek compensation available under mandatory law.

39. Force Majeure

We will not be liable for a delay or failure caused by an event beyond our reasonable control where recognized by applicable law.

Such events may include:

• Natural disasters;

• Severe weather;

• War or civil disturbance;

• Government restrictions;

• Epidemics or public-health emergencies;

• Major transport interruption;

• Customs closure;

• Widespread telecommunications failure;

• Power outages;

• Strikes not limited to our own workforce; or

• Carrier network disruption.

We will take reasonable steps to reduce the effect of the event and resume performance.

If the delay becomes substantial, customers may have a right to cancel the affected contract and obtain a refund in accordance with applicable law.

40. Indemnification

Where permitted by law, a user acting outside the capacity of a consumer may be responsible for losses reasonably caused by that user’s unlawful use of the website, infringement of third-party rights, fraud, or material breach of these Terms of Service.

This section does not impose an indemnification obligation on consumers where such an obligation would be unfair or unlawful.

41. Suspension and Termination

We may suspend or terminate website access where a user:

• Materially violates these Terms of Service;

• Engages in fraud or unlawful activity;

• Threatens website security;

• Misuses payment or return systems; or

• Repeatedly interferes with other users or our services.

Termination of website access does not automatically cancel an accepted order and does not remove rights or obligations that arose before termination.

42. Complaints

Customers should submit complaints to:

Email: info@sunferem.store

Please provide:

• Your full name;

• Order number;

• Email address used for the order;

• A clear description of the issue;

• The remedy requested; and

• Relevant photographs or documents.

We will review the complaint and respond within a reasonable period.

43. Consumer Mediation

Before requesting mediation, the customer should first submit a written complaint to info@sunferem.store and allow us a reasonable opportunity to resolve the dispute.

Where a dispute cannot be resolved directly, a French consumer may have the right to use an independent consumer mediation procedure free of charge, subject to the conditions established by applicable law.

The competent consumer mediator must be the mediator formally appointed by the trader for the relevant business sector. The mediator’s current name, postal address, and website must be provided in the store’s Legal Notice or consumer-dispute information before the website begins accepting orders.

Using mediation does not prevent either party from exercising rights before a competent court.

44. Governing Law

These Terms of Service and sales contracts are governed by French law, without depriving consumers residing in another country of any mandatory protections available under the law of their habitual residence.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to consumer sales through this website where its exclusion is legally permitted.

45. Jurisdiction

Where the customer is a consumer, disputes may be brought before any court having jurisdiction under mandatory French or European Union rules.

Nothing in these Terms of Service requires a consumer to bring a claim exclusively before a court located away from the consumer’s lawful place of residence where such a requirement would be prohibited.

For professional customers, disputes may be subject to the jurisdiction rules permitted by applicable law.

46. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply unless the invalid provision is essential to the agreement and applicable law requires otherwise.

47. No Waiver

A delay or failure to enforce a provision of these Terms of Service does not constitute a permanent waiver of that provision or any other right.

A waiver is effective only for the specific matter for which it is given.

48. Entire Agreement

These Terms of Service, together with our:

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy;

• Legal Notice;

• Product descriptions; and

• Information displayed during checkout,

form the agreement governing use of the website and purchases made through it.

If there is a conflict, mandatory consumer law will prevail.

For matters concerning a specific order, the product information and checkout terms accepted when that order was placed will apply, subject to mandatory law.

49. Changes to These Terms

We may update these Terms of Service to reflect:

• Legal or regulatory changes;

• Changes to our products or services;

• Changes to payment or delivery methods;

• Security requirements;

• Website improvements; or

• Changes to business operations.

The revised Terms of Service will be published with an updated revision date.

Changes will not retroactively reduce rights relating to an order already accepted unless required by law or expressly agreed by the customer.

50. Contact Us

For questions about these Terms of Service or an order, contact:

sunferem.store
Website: sunferem.store
Email: info@sunferem.store