Shipping policy

 

Thank you for shopping at sunferem.store. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

sunferem.store offers women’s fashion clothing, including dresses, mini skirts, fashionable jeans, playful skirts, slim-fit trousers, and other related apparel.

This Shipping Policy applies to purchases made through sunferem.store and forms part of our Terms of Service.

1. Free Standard Shipping

We provide free standard shipping on all orders placed through sunferem.store.

There is:

  • No minimum purchase requirement

  • No standard shipping fee

  • No additional charge for split shipments

  • No additional standard delivery fee based on the number of products ordered

Free standard shipping applies automatically at checkout. Customers do not need to enter a promotional code.

If another delivery option is made available at checkout, its price and estimated delivery period will be clearly displayed before the order is submitted.

2. Delivery Time

The total delivery period for standard shipping is 15–20 calendar days from the date the order is confirmed.

This period includes normal order processing, preparation, dispatch, carrier transportation, and final delivery.

Unless another delivery date is expressly agreed with the customer, sunferem.store undertakes to deliver the order within this stated 15–20 calendar day period.

The delivery period begins after:

  • The order has been successfully submitted

  • Payment has been authorized

  • The customer has received an order confirmation

  • Any reasonably required payment or security verification has been completed

If additional verification is required because of suspected fraud, incomplete payment information, or an unusual transaction, we will contact the customer using the information provided during checkout.

3. Order Processing

Orders are reviewed, prepared, and dispatched as efficiently as possible.

Processing may include:

  • Payment authorization

  • Fraud-prevention screening

  • Address verification

  • Product inspection

  • Packaging

  • Shipping-label preparation

  • Transfer to the delivery carrier

Order processing is included within the total stated delivery period of 15–20 calendar days. It is not added as a separate delivery period.

Orders may be processed on business days. Weekends and public holidays may affect warehouse and carrier operations, but the stated delivery commitment and customers’ statutory rights remain applicable.

4. Order Confirmation

After an order is placed, an order confirmation will normally be sent to the email address provided during checkout.

The confirmation may include:

  • Order number

  • Customer contact information

  • Products ordered

  • Product quantities

  • Billing information

  • Delivery address

  • Payment summary

  • Shipping method

Customers should review the order confirmation carefully and contact us immediately at info@sunferem.store if any information is incorrect.

Not receiving an email does not necessarily mean that the order was unsuccessful. Customers should check their spam or junk folder before contacting us.

5. Shipping Confirmation and Tracking

When an order has been dispatched, a shipping confirmation may be sent to the customer.

Where tracking is available, the confirmation will include a tracking number or a link to the carrier’s tracking service.

Tracking information may require several days to become active after dispatch. A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

Tracking scans are created and controlled by the carrier. sunferem.store cannot guarantee that every stage of transportation will produce a tracking update.

Customers may contact info@sunferem.store if tracking information remains unavailable or unchanged for an unusual period.

6. Shipping Destinations

We ship to France and to other destinations made available through the checkout page.

An order can be submitted only when the delivery destination is supported by our checkout system.

Certain remote territories, islands, military addresses, postal boxes, or restricted delivery locations may not be supported by every carrier.

If we cannot deliver to the address provided, we will contact the customer and offer an appropriate solution, which may include:

  • Requesting an alternative address

  • Cancelling the affected order

  • Issuing a full refund

We will not substitute a delivery destination without the customer’s agreement.

7. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

The address should include:

  • Recipient’s full name

  • Street name and building number

  • Apartment, unit, floor, or access information where applicable

  • City

  • Postal code

  • Country

  • Valid telephone number

  • Valid email address

sunferem.store is not responsible for a delay caused solely by inaccurate, incomplete, or outdated delivery information provided by the customer, except where responsibility cannot legally be excluded.

8. Address Changes

To request an address change, contact us immediately at:

info@sunferem.store

Please include the order number and the corrected delivery information.

We will make reasonable efforts to update the address, but we cannot guarantee that a change will be possible after the order has entered processing or has been transferred to the carrier.

Customers should not submit sensitive payment information by email.

If the address cannot be changed in time, we will provide any available carrier instructions or explain the next available step.

9. Multiple Products and Split Shipments

An order containing multiple products may be delivered in more than one parcel.

This may occur when:

  • Products are stored at different fulfilment locations

  • Products become ready for dispatch at different times

  • A carrier separates parcels during transportation

  • Package size or weight requires separate shipments

Customers will not be charged additional standard shipping fees when an order is divided into multiple parcels.

Separate parcels may have different tracking numbers and may arrive on different days. The remaining products should still be delivered within the applicable delivery period unless we inform the customer of a delay.

10. Carrier Selection

We select the carrier and delivery service used for free standard shipping.

The carrier may vary depending on:

  • Delivery country

  • Delivery region

  • Product availability

  • Parcel size or weight

  • Fulfilment location

  • Carrier capacity

  • Operational requirements

Customers cannot always select a specific carrier for free standard shipping.

Where the customer independently chooses a carrier that was not proposed by sunferem.store, different legal rules concerning transportation risk may apply.

11. Delivery Attempts

The carrier may deliver the parcel:

  • Directly to the recipient

  • To an authorized person at the address

  • To a secure location permitted by the customer

  • To a nearby collection point

  • To another location permitted by the carrier’s delivery procedure

The carrier may make more than one delivery attempt or provide instructions for collection.

Customers are responsible for following the carrier’s collection or redelivery instructions within the stated period.

Where delivery requires a signature, identification or a delivery code may be requested.

12. Unclaimed or Refused Parcels

A parcel may be returned to the sender when:

  • The customer does not collect it within the carrier’s collection period

  • Delivery is repeatedly unsuccessful

  • The address is incomplete or invalid

  • The recipient refuses delivery

  • The carrier cannot access the delivery location

If a parcel is returned, contact us at info@sunferem.store.

We will review the circumstances and determine whether the order can be resent or refunded.

Any deduction or additional charge caused solely by incorrect customer information, refusal, or failure to collect a parcel will be applied only where permitted by law and after it has been clearly communicated to the customer.

Refusing a parcel does not automatically constitute a valid exercise of the legal right of withdrawal. Customers wishing to withdraw from a purchase should also notify us clearly by email.

13. Customs, VAT and Import Charges

Depending on the fulfilment location and delivery destination, an order may be subject to customs processing.

Any taxes, duties, or import charges collected by sunferem.store will be disclosed as part of the amount payable at checkout.

Where a charge is not included in the checkout price and may legally be payable by the recipient, the relevant information should be displayed or communicated before the order is completed.

Free standard shipping means that sunferem.store does not charge a standard transportation fee. It does not automatically remove taxes or public charges imposed by a government or customs authority.

Customs authorities may request additional recipient information for lawful clearance purposes.

14. Delivery Delays

Although we undertake to deliver orders within 15–20 calendar days, delays may occasionally occur because of circumstances such as:

  • Severe weather

  • Transport disruption

  • Customs inspections

  • Public holidays

  • Carrier network congestion

  • Incorrect address information

  • Security inspections

  • Natural disasters

  • Government restrictions

  • Events outside reasonable operational control

Where we become aware of a material delay, we will make reasonable efforts to inform the customer and provide updated information.

A carrier delay does not remove the customer’s mandatory rights under French or European Union consumer law.

15. Orders Not Delivered Within 20 Days

If an order has not been delivered within 20 calendar days from order confirmation, the customer should contact:

info@sunferem.store

Please include the order number and delivery details.

We will investigate the order with the relevant carrier or fulfilment provider.

Where delivery has not occurred within the agreed period, the customer may request that the order be delivered within an additional reasonable period.

If delivery is not completed within that additional reasonable period, the customer may notify us in writing that the affected sales contract is cancelled.

The customer may cancel immediately where:

  • We refuse to deliver the order; or

  • Delivery within the agreed period was an essential condition of the purchase and this was made clear before the order was accepted.

Following a valid cancellation for non-delivery, we will refund all amounts paid for the affected order no later than 14 calendar days after the cancellation.

16. Lost Parcels

When the carrier is selected by sunferem.store, we remain responsible for the order until the customer or a person designated by the customer physically receives it, subject to applicable law.

If tracking indicates that a parcel has been lost, contact us at info@sunferem.store.

We may ask the customer to confirm:

  • Order number

  • Full delivery address

  • Whether household members received the parcel

  • Whether neighbors or building staff accepted it

  • Whether the carrier left a delivery notice

  • Whether the parcel was placed in a secure location

After completing the investigation, we will provide an appropriate solution, which may include replacement or refund.

The customer will not be required to bear the loss of a parcel where we or our selected carrier cannot establish that the order was properly delivered.

17. Parcels Marked as Delivered

If tracking shows that a parcel was delivered but the customer cannot locate it, the customer should:

  • Check the immediate delivery area

  • Check the mailbox and any secure delivery location

  • Ask household members

  • Ask neighbors or building staff

  • Review carrier notifications

  • Contact the local carrier office

The customer should then contact info@sunferem.store if the parcel remains missing.

We will request available proof of delivery and investigate the shipment.

A carrier tracking status alone will not be treated as conclusive where the customer reasonably disputes receipt and adequate proof of delivery cannot be provided.

18. Damaged Parcels

Customers should inspect the parcel and products after delivery.

If the outer packaging or products appear damaged, customers may:

  • Refuse the parcel where appropriate

  • Record the damage with the carrier

  • Take clear photographs of the packaging

  • Take clear photographs of the affected product

  • Contact us promptly

To report damage, email info@sunferem.store and include:

  • Order number

  • Description of the damage

  • Photographs or video

  • Photograph of the shipping label where available

  • Photograph of the outer packaging

Failure to report damage immediately does not automatically remove the customer’s mandatory legal rights.

Where a product was damaged during transportation, the customer will not be required to pay the cost of returning the defective or damaged product.

19. Incorrect or Missing Products

If an order contains an incorrect product, incorrect size, incorrect color, or missing item, contact us at:

info@sunferem.store

Please provide the order number, details of the issue, and clear photographs where appropriate.

We will investigate the issue and provide an appropriate remedy, which may include:

  • Sending the correct product

  • Sending the missing product

  • Replacing the affected product

  • Issuing a partial refund

  • Issuing a full refund

The customer will not be charged additional standard shipping fees to correct an error caused by sunferem.store.

20. Product Availability After Purchase

If a product becomes unavailable after an order has been submitted, we will contact the customer.

We may offer:

  • A refund for the unavailable product

  • A suitable replacement that the customer may accept or reject

  • Cancellation and refund of the affected order

We will not substitute a product without the customer’s consent.

Where only part of an order is unavailable, the available products may still be shipped. The unavailable product will be refunded unless another solution is accepted.

21. Order Cancellations Before Dispatch

Customers may request cancellation by contacting:

info@sunferem.store

Cancellation requests should be submitted as soon as possible and should include the order number.

We will make reasonable efforts to cancel the order before dispatch. However, cancellation cannot be guaranteed once preparation or shipment has begun.

If the order has already been dispatched, the customer may use the applicable legal right of withdrawal after receiving it.

22. Right of Withdrawal

Consumers in France and the European Union generally have the right to withdraw from an online purchase within 14 calendar days after receiving the products, subject to lawful exceptions.

To exercise this right, the customer must send a clear withdrawal request to:

info@sunferem.store

After notifying us, the customer must return the eligible products within the legally applicable period.

For an ordinary change-of-mind return, the customer is responsible for the direct return shipping cost unless sunferem.store agrees otherwise.

Return shipping costs for damaged, defective, incorrect, or non-conforming products will be paid or reimbursed by sunferem.store.

Complete conditions are explained in our Return and Refund Policy.

23. Refunds Connected With Shipping Problems

Where an order is validly cancelled because of non-delivery, loss, unavailability, or another matter for which a refund is due, the refund will normally be issued to the original payment method.

Depending on the reason for the refund, it may include:

  • The full price of the affected products

  • Any amount paid for an alternative delivery service

  • Other amounts that must be refunded under applicable law

Because standard shipping is free, there is no standard shipping charge to refund.

Banks and payment providers may require additional time to display an approved refund after it has been issued.

24. Risk of Loss or Damage

Where sunferem.store or a carrier proposed by us transports the order, the risk of accidental loss or damage generally passes to the customer only when the customer, or a third party designated by the customer other than the carrier, physically receives the products.

Where the customer independently appoints a carrier that was not proposed by sunferem.store, risk may pass when the products are handed to that carrier, as permitted by applicable law.

Nothing in this policy limits the customer’s right to receive products that conform to the sales contract.

25. Exceptional Events

An exceptional event may temporarily affect processing, transportation, customs clearance, or delivery.

Where performance is prevented by a legally recognized event outside our reasonable control, we will:

  • Take reasonable measures to reduce the disruption

  • Communicate material information where possible

  • Resume delivery as soon as reasonably possible

  • Respect cancellation and refund rights available under applicable law

A general reference to carrier congestion or product sourcing does not automatically remove our responsibility to comply with the agreed delivery period.

26. Customer Responsibilities

To support successful delivery, customers should:

  • Provide accurate contact and address information

  • Monitor shipping notifications

  • Follow carrier instructions

  • Collect parcels within the stated collection period

  • Inform us promptly of delivery problems

  • Avoid submitting duplicate orders while an investigation is open

These responsibilities do not reduce or remove mandatory consumer rights.

27. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

  • Delivery services

  • Supported destinations

  • Carrier arrangements

  • Operational procedures

  • Legal or regulatory requirements

  • Shopify functionality

The policy applicable to an order is generally the version available when the order was placed, unless a later change benefits the customer or is required by law.

Changes will not retroactively reduce rights connected with an order that has already been accepted.

28. Contact Us

For questions about shipping, delivery, tracking, delays, damaged parcels, missing products, or lost shipments, contact:

sunferem.store
Website: sunferem.store
Email: info@sunferem.store

Please include your order number in all order-related correspondence.